Simplistically all products start with one idea, from one person, then others contribute, it grows and evolves into something more. At some point in that products existance it diverges in ways some people that enjoy using it disagree with. If it's diverging due to one "dictator" then that's easier to get angry about, then if it's due to a group of faceless few, or many, to spread the anger between. Even then, if there's a figurehead, anger gets focussed on them. It' not as simple as it seems.